Privacy Policy

Effective Date: September 9, 2025

Who We Are

CosX Solution Co., Ltd. (“CosX”, “we”, “our”, “us”)
3F, No. 179, Fuhuiyuan Blvd, Xitun Dist., Taichung 40758, Taiwan
Email: privacy@cosx.com.tw

This Policy applies to our corporate website https://cosx.com.tw and related subpages.

Scope

This Privacy Policy explains how CosX collects, uses, stores, shares, and protects your personal information.

It applies to visitors, customers, suppliers, and partners who interact with our website or contact us.

Information We Collect

  • Identifiers: name, company, title, email, phone, address, country.
  • Inquiry Data: inquiry type, messages, attachments, meeting notes.
  • Technical Data: IP address, device, browser, OS, referrer URL, time, and usage patterns.
  • Cookies & Analytics: session IDs, consent status, site behavior metrics.
  • Business Communications: emails, contracts, quotations, support tickets.

We do not intentionally collect sensitive categories unless you voluntarily provide them.

How We Collect Information

  • Directly from you via forms, emails, business interactions.
  • Automatically from your device when using our site.
  • From service providers (hosting, analytics, security, CRM).
  • From publicly available sources for B2B sales and business development.

Purpose of Use

We process your data to:

  • Respond to inquiries and provide customer support.
  • Deliver technical and product information.
  • Improve website usability and services.
  • Secure our site and prevent fraud.
  • Comply with laws, regulations, and contractual obligations.

Legal Bases (GDPR/UK)

  • Contractual necessity (responding to requests, providing services).
  • Legitimate interests (B2B sales, analytics, security, service improvement).
  • Consent (cookies, marketing communications).
  • Legal obligation (recordkeeping, compliance with law).

Data Sharing

We may share your data with:

  • Our affiliates and subsidiaries.
  • Trusted service providers (IT, hosting, analytics, CRM, support).
  • Legal authorities, regulators, or courts where required.

We do not sell personal data.

International Transfers

Your data may be processed in Taiwan, Malaysia, South Korea, Japan, and other locations where CosX or its service providers operate.

We use appropriate safeguards (Standard Contractual Clauses or equivalents) for international transfers.

Retention

We retain data as long as necessary for the purposes described.
Retention periods vary by data type and legal requirement.
Once expired, data is securely deleted or anonymized.

Cookies & Tracking Technologies

We use cookies to enable functionality, analyze performance, and remember preferences.
For details, see our Cookies Policy.
You may manage cookies via our banner or your browser settings.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to processing.
  • Request data portability.
  • Withdraw consent.
  • Opt out of “sale” or “sharing” (California CPRA).

Submit requests via privacy@cosx.com.tw. We will verify identity before processing.

Security

We apply technical and organizational measures including:

  • Encryption (in transit and at rest).
  • Role-based access control.
  • Logging and monitoring.
  • Vendor security due diligence.

However, no method is 100% secure.

Children’s Privacy

Our website is intended for business professionals.
We do not knowingly collect data from children under 16.

Third-Party Links

External websites linked on our site have their own policies.
We are not responsible for third-party practices.

Updates

We may update this Privacy Policy to reflect legal, operational, or technical changes.
When updated, the new “Effective Date” will be posted.

Contact Us

CosX Privacy Office
Email: privacy@cosx.com.tw
Address: 3F, No. 179, Fuhuiyuan Blvd, Xitun Dist.,
Taichung 40758, Taiwan